Steel Spindles 50 year Replacement Warranty
Steel Spindles LLC warrants that for a period of fifty (50) years from the date of original purchase. This warranty in not to be assigned or transferred by you. The product shall be free from material defects in workmanship and materials under normal use, conditions, installation and maintenance in accordance to the product specifications and procedures described in the installation and maintenance instructions. In addition to manufacturing defects, this warranty also covers extensive corrosion. Extensive corrosion is when there are multiple rust-through perforation instances on the same piece of product.
This warranty does not cover damages caused by abnormal or improper use, improper product application, accident, alteration, neglect, abuse, vandalism, lawn care equipment damage, abrasion, harsh chemicals or pool chemicals, painting on product, improper service of instillation or lack of service, or damage caused by flood, fire or acts of God. Surface corrosion from scratches, nicks or dents are not covered. The warranty does not cover the product if it has been stored improperly prior to installation, resulting in excess exposure to moisture. The warranty does not cover the product if it has been subjected to welding, bending, drilling, cutting or other fabrication not called for in the Steel Spindles LLC installation guidelines. Discoloration of this product shall not be considered a defect covered by this Warranty. This warranty does not cover damage by exposure to salt water conditions when installed within one (1) mile of any coastal salt water. This warranty does not include corrosion of screws or other fastening devices that may be used or required in the assembly or installation of the product.
Claim a Warranty
The original consumer purchaser must contact Steel Spindles LLC customer service directly via phone or via e-mail firstname.lastname@example.org within 30 days of the discovery of the problem. The claim must also be made in writing to Steel Spindles LLC. 5548 Bertland Road, Harshaw Wi 54529. Include the original receipt/proof of purchase and the product. Steel Spindles LLC reserves the right to inspect the product for which a claim is being made. The Original Purchaser shall be responsible for ensuring that the product be returned in such a manner as to prevent breakage or damage. The costs associated for shipping the product to Steel Spindles LLC shall be prepaid by the original purchaser. Steel Spindles LLC shall not be responsible or liable or any damages incurred to the product during shipment to Steel Spindles LLC. The original consumer purchaser will be notified by Steel Spindles LLC as to whether this warranty claim is approved or denied. If the warranty is approved, a replacement will be sent, shipping costs prepaid by Steel Spindles LLC, or a prorated refund will be awarded.
Steel Spindles LLC reserves the right to discontinue or modify the products covered under this warranty at any time without notice. In the event that a repair or replacement of the products pursuant to this warranty is not possible, Steel Spindles LLC may fulfil any repair or replacement obligation under this warranty with a product of equal value.
If a product is proven to be defective and is eligible for replacement or refund under the terms of this warranty and was installed in strict accordance with the installation guidelines and instructions, a replacement or prorated refund will be applied accordingly.
Prorated Refund Schedule
Years 1-5 100%
Year 5-10 90%
Year 10-15 80%
Year 15-20 70%
Year 20-25 60%
Year 25-30 50%
Year 30-35 40%
Year 35-40 30%
Year 40 – 45 20%
Year 45-50 10%
This warranty shall not cover, and Steel Spindles LLC shall not be responsible for, costs and expenses incurred with respect to the removal of the defective products or the installation of replacement materials, including but not limited to, labor and freight.
Any construction or use of this product must be in accordance with all local zoning and/or building codes. The consumer assumes all risk and liability associated with the installation and use of this product.
Returns of non-defective product
If the original purchaser is dissatisfied with the product for any reason (other than claimed defect) the original purchaser may return the product to Steel Spindles LLC within 30 days from the original purchase for a refund of the full purchase price. Any product returned shall be accompanied by a copy of the original receipt or invoice and written notice and be in its original condition. Returns are subject to a restocking fee of 20% and original purchaser shall be responsible for ensuring that the product be returned in such a manner as to prevent breakage or damage. The costs associated for shipping the product to Steel Spindles LLC shall be prepaid by the original purchaser. Steel Spindles LLC shall not be responsible or liable or any damages incurred to the product during shipment to Steel Spindles LLC.
Some States and provinces do not allow limitations on how long an implied warranty lasts so the above information may not imply to you.